> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cohesive.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Find the next step for missing controls, unavailable files, failed connections, and stale public links.

Start with the symptom you're seeing, then follow the linked guide for the relevant controls.

## Model providers or the agent picker is missing

These controls depend on agent choice being enabled for your organization. Check **Settings → Connectors → Model providers**, then contact your admin or Cohesive support if it isn't shown.

See [Model providers](/product/account/model-providers).

## A connected subscription isn't being used

Start a new chat and select **ChatGPT** or **Claude** before the first message. Check that the selected model says **your subscription**. Existing conversations keep their agent choice, and OpenCode doesn't use subscription credentials.

Check the provider row for errors. Use the [ChatGPT](/product/account/connect-chatgpt) or [Claude](/product/account/connect-claude) guide to reconnect.

## An agent turn is blocked by usage

Check the Cohesive subscription and allowance with your organization admin. A connected provider doesn't bypass Cohesive's usage checks. The provider may also have its own allowance or rate limit.

See [Usage and credits](/product/account/usage).

## The agent can't read a file

Check that processing has finished, the original still exists, and you have access to it. Open the file to verify that the needed content is present. For a missing or unavailable reference, check whether the original was archived.

See [Files on the Canvas](/product/canvas/files) and [Archive and restore](/product/workspace/archive).

## A teammate still has access after a share was removed

They may also have access through a Workspace, group, organization grant, or another direct share. Remove the grant at its source.

See [Share a Canvas](/product/collaboration/sharing-canvases).

## The public link shows an older version

Public links show snapshots. Use **Update** for a Canvas or **Publish updates** for a file to refresh the existing link.

If a Canvas update failed, the previous successful snapshot can remain live. Retry the publish and check the public view after completion.

## An HTML control forgot its state

A block's filters and other local controls don't provide persistent shared storage. Save durable information in a file or Canvas object and have the agent update the visual from it.

See [HTML blocks](/product/canvas/blocks#what-is-saved).

## A recurring job didn't run

Check its status, schedule, time zone, owner's access, connections, and usage. Open its run history for the recorded outcome.

See [Manage Automations](/product/automations/managing#a-run-didnt-happen).

## Get help

Email [support@cohesive.ai](mailto:support@cohesive.ai) with the action you tried, the error text, and the affected item or time. Don't include passwords, API keys, or subscription sign-in codes.