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Start with the symptom you’re seeing, then follow the linked guide for the relevant controls.

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Model providers or the agent picker is missing

These controls depend on agent choice being enabled for your organization. Check Settings → Connectors → Model providers, then contact your admin or Cohesive support if it isn’t shown. See Model providers.

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A connected subscription isn’t being used

Start a new chat and select ChatGPT or Claude before the first message. Check that the selected model says your subscription. Existing conversations keep their agent choice, and OpenCode doesn’t use subscription credentials. Check the provider row for errors. Use the ChatGPT or Claude guide to reconnect.

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An agent turn is blocked by usage

Check the Cohesive subscription and allowance with your organization admin. A connected provider doesn’t bypass Cohesive’s usage checks. The provider may also have its own allowance or rate limit. See Usage and credits.

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The agent can’t read a file

Check that processing has finished, the original still exists, and you have access to it. Open the file to verify that the needed content is present. For a missing or unavailable reference, check whether the original was archived. See Files on the Canvas and Archive and restore.

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A teammate still has access after a share was removed

They may also have access through a Workspace, group, organization grant, or another direct share. Remove the grant at its source. See Share a Canvas. Public links show snapshots. Use Update for a Canvas or Publish updates for a file to refresh the existing link. If a Canvas update failed, the previous successful snapshot can remain live. Retry the publish and check the public view after completion.

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An HTML control forgot its state

A block’s filters and other local controls don’t provide persistent shared storage. Save durable information in a file or Canvas object and have the agent update the visual from it. See HTML blocks.

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A recurring job didn’t run

Check its status, schedule, time zone, owner’s access, connections, and usage. Open its run history for the recorded outcome. See Manage Automations.

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Get help

Email support@cohesive.ai with the action you tried, the error text, and the affected item or time. Don’t include passwords, API keys, or subscription sign-in codes.